Returns Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Exchanges/Refunds
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sales@wingatesbrassband.co.uk and send your item to: The Band Hall, Wingates Square, Westhoughton, Bolton, BOL, BL5 3PS, United Kingdom.

Shipping
To return your product, you should mail your product to: The Band Hall, Wingates Square, Westhoughton, Bolton, BOL, BL5 3PS, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We don’t guarantee that we will receive your returned item.
 

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